Consumers across the globe desire humanized experiences when navigating the insurance industry

Duck Creek Technologies launches the second edition of the Global Consumer Insurance Insights survey of over 2,000 global consumers, aimed at refining the strategies that bring insurers closer to consumers worldwide

Boston / London, May 09, 2023 (GLOBE NEWSWIRE) — Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has proudly published its second annual benchmark survey, the 2023 Global Consumer Insurance Insights. The survey reveals strong demand from global consumers for humanized insurance purchasing, switching and communication experiences through digital channels.

The 2023 wave of research – which is being launched at the Duck Creek Technologies Formation ‘23 event for customers and partners from May 8-10, was conducted independently by Research in Finance for Duck Creek Technologies and surveyed over 2,000 policyholders across 13 countries, all of whom held at least one insurance policy.

Aimed at refining the strategies that bring insurers closer to consumers worldwide, this year’s survey is more extensive than the inaugural 2022 edition, with more questions and responses from policyholders across more countries. The survey provides insights for carriers, reflecting consumer preferences and awareness of innovation opportunities, purchasing, and communication methods.

Key findings from the survey include:


  • 93% of consumers are confident they have the proper coverage, irrespective of which channel they used to purchase the insurance policy.
  • Once a policy is in place, 44% of consumers prefer human interaction (2022: 35%). At the same time, however, interest in app/WhatsApp usage for buying and switching insurance also increased year-over-year.
  • 46% of global consumers are unaware of embedded insurance. Of those who were aware (37%), almost half said they trust it because of product or retailer quality. Those who do not trust it (26%) find embedded insurance unnecessary and expensive. Those who are unsure (29%) require more information, having had little experience with embedded insurance.

The survey reveals significant positives for insurance providers and clearly shows they are getting it right in many areas. However, it also highlights areas where insurers must reflect and improve further – including bolstering global consumer confidence and trust in insurance.

According to Jess Keeney, Chief Product & Technology Officer at Duck Creek, “As the insurance industry continues to evolve, it is crucial for providers to listen to the needs and preferences of their customers. The 2023 Duck Creek Technologies benchmark survey provides invaluable insights into consumer behaviors and trends, highlighting the areas where insurers can maximize accessibility, accelerate speed to market, and differentiate competitively.”

While the survey shows that carriers around the world are responding quickly to consumer demand for more relevant and timely products and services, it also reveals that a significant number of consumers prefer a humanized experience when interacting with their insurance providers. This emphasizes the importance of exploring ground-breaking and varying communication options to meet the needs of diverse customers.

Keeney adds, “It is encouraging to see that despite the challenging economic environment, people are re-evaluating their insurance needs and considering a wider range of products. Mobile and gadget insurance, travel insurance, and embedded insurance are being purchased more frequently than other types of insurance.

Duck Creek’s 2023 survey is a vital resource for insurance providers, offering unique insights into customer perceptions and highlighting the next opportunities for innovation. We urge providers to delve deeply into the results and continue pushing the frontiers of the insurance industry forward.”

Research in Finance Head of Research, Karen Scott, added, “In the insurance industry, listening to consumers is essential for success. As the Global Consumer Insurance Insights Survey 2023 demonstrates, primary research capturing changing behaviors, user feedback, and satisfaction is invaluable to help inform insurance company strategies, new product development, marketing, and communications plans. Insurers now have access to significant data sets to compare year-on-year, creating a true benchmark series of reports we are proud to support. Ultimately, insurers who prioritize listening to and understanding their consumers will come out on top.”

The 2023 Global Consumer Insurance Insights Survey highlights four key calls to action for insurers:

  1. Maximize accessibility of insurance products to consumers across channels
  2. Accelerate speed to market with the SaaS model
  3. Humanize the consumer experience through digital channels
  4. Leverage the SaaS ecosystem to differentiate competitively

Download the 2023 Global Consumer Insurance Insights Survey here.

About Duck Creek Technologies
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and Twitter.

Drake Manning
Duck Creek Technologies
+1 860 877 3609
GlobeNewswire Distribution ID 8833259

African governments harness education data to reverse learning crisis

EkoEXCEL Situation Room

EkoEXCEL Situation Room

LONDON, May 09, 2023 (GLOBE NEWSWIRE) — African education leaders travelling to London to showcase NewGlobe-supported transformational public educational programs at the prestigious Education World Forum (EWF), May 8 – 10.

Harnessing education data to drive learning transformation will be a key takeaway for the global education community at EWF, the biggest gathering of education ministers in the world.

They face what World Bank Education Director, Jaime Saavedra, calls, “the most serious crisis in education in 100 years.”

Data from the World Bank shows global Learning Poverty – defined as the percentage of 10-year-olds unable to read a simple sentence – in low and middle-income countries has increased from 50% to 70% while in Sub-Saharan Africa it is 90%.

Despite such enormous challenges, NewGlobe-supported programs in Nigeria, Liberia, Rwanda, and Manipur (India) are leading the way in the use of education data-led solutions to Learning Poverty.

The success stories of the EKOEXCEL, EdoBEST, BayelsaPRIME, KwaraLEARN, Bridge Liberia, RwandaEQUIP, and STAR Education programs will be on display at EWF. All are seeing huge improvements in learning outcomes.

Underpinning their success is a data-driven structured pedagogy, independently assessed in Kenya in a study led by Nobel Prize winning economist Professor Michael Kremer. It confirmed learning gains among the “largest ever measured in international education.”

The EKOEXCEL program in Lagos State, Nigeria is an exemplary case of using data-driven solutions to reverse Learning Poverty. One of the program’s initiatives, the ‘Situation Room’ will be on display at EWF.

The Situation Room visualizes data from all 1012 primary schools in Lagos State, offering powerful insights. Using NewGlobe’s Spotlight software, gives education leaders access to key data in real time – empowering the government to make informed interventions.

Lagos State Education Commissioner, Folashade Adefisayo said:

“If there are any problems in schools, we are able to track them, so people going there to solve the problem have a lot of data in their hands; they would know how many children and teachers there are, whether the head teacher is at school and whether students are having learning difficulties in a subject.”

Within eight weeks of EKOEXCEL’s launch, literacy learning rates measured three times faster, and numeracy two times faster, than schools not in the program.

EWF promises to inspire governments to harness education data to reshape education and overcome Learning Poverty, with visionary African governments leading.

For additional information, contact:

GlobeNewswire Distribution ID 1000808910

Encryptus Unveils the Largest Payout Network at Coindesk Consensus

LITHUANIA, EUROPE / ACCESSWIRE / May 8, 2023 / Encryptus, a leading cryptocurrency solutions provider, announced during Coindesk’s Consensus event the launch of industry leading payout product, which allows crypto exchanges, wallet providers, Web3, Gaming and other B2C crypto companies to off-ramp to Bank Wires, Mobile Wallets, Mobile Top-ups and Gift Cards with API’s.The payout network has coverage in 79 Countries for Bank Wires in 41 currencies, 39 countries for Mobile Wallets and 115+ countries for mobile top ups and gift cards. There are over 7,500 different types of gift cards and prepaid airtime of 307 Mobile operators globally available with Encryptus’s payouts. Popular Mobile Wallets like AliPay, GoCash and M-Pesa are among the few available.

As part of its commitment to regulatory compliance, Encryptus does not provide off ramps to sanctioned countries and clients. In addition the services are not available to residents and citizens of the US, Canada and Japan due to the regulatory landscape. The payout product is particularly beneficial for users looking to cash out crypto to fiat (national currencies) to their own bank accounts or purchase gift cards or mobile plans in over 100 countries. The payouts combined will be available in 98 currencies. The services are available via APIs but the company will unveil their widget soon.

Encryptus’ payout product is fully automated, with compliance monitoring tools to identify PEP and Sanctioned users and dirty coins via coin monitoring being integrated into its APIs.

“We are excited to launch our payouts; QuickRemit. Our payout network is not just the largest but offers the widest form of payments in the crypto industry. The API offers payout as a service and also keeps compliance as a core offering. Our vision is to further expand our payout coverage with a commitment to reduce the costs of payouts for the users” said Shantnoo Saxsena, CEO of Encryptus.

Shantnoo further explained that true crypto adoption will not happen with good pay-in networks, but with an extension to multiple payouts. Exchanges and crypto companies must not just focus on bringing users to their platform, but they must offer their users enough freedom to cash out.

Encryptus has aggressively priced the global bank wires for a flat fee of 1.5% and have a revenue share reserve from this amount for their partners. The accepted crypto would only be USDT and USDC.

The company promises to simplify global mobile wallet payouts and business payments in the upcoming upgrade.

Overall, the launch of the new payout product by Encryptus represents a significant milestone in the evolution of blockchain-based payments solutions. The need of the hour is to provide a secure, automated, and affordable way to off-ramp crypto holdings into various forms of payments. Encryptus is helping to further expand the adoption of cryptocurrencies and drive innovation in the fintech industry.


Please free to contact for any queries.

SOURCE: Encryptus

Mosa Meat Prepares for Market Entry by Opening Largest Cultivated Meat Campus in the World to date and Working with Two Michelin-starred Chef Hans van Wolde

MAASTRICHT, The Netherlands, May 08, 2023 (GLOBE NEWSWIRE) — Mosa Meat, the pioneers in the cultivated meat space that grow beef directly from animal cells, opened a new 2,760 square metre (29,708 square feet) scale-up facility in Maastricht on Monday. This fourth facility completes the new Mosa C.A.M.P.U.S. or Center for Advanced Meat Production, Upscaling, and Sustainability for a total footprint of 7,340 square metres (79,007 square feet).

Monday’s program included a ribbon cutting ceremony with the Mayor of Maastricht Annemarie Penn-te Strake, the Governor of Limburg Emile Roemer, and the Mosa Meat team, a cultivated burger cooking demonstration by Chef Hans van Wolde, and tours of the new facility. A select group of 50 investors, journalists and value chain partners from around the world attended the event. The new facility will start the first production runs in a matter of days.

Mosa Meat CEO Maarten Bosch said: “As this scale-up facility comes online next month, we will have the capacity to make tens of thousands of cultivated hamburgers. The facility is designed to grow as demand increases with regulatory approvals and regional market entries, up to hundreds of thousands of cultivated hamburgers per year. And in combination with our contract manufacturer in Singapore, even a lot more. We are excited to debut this great tasting hamburger today that even hardcore carnivores will love.” 

Mosa Meat Co-founder & CSO Dr. Mark Post said: “When we introduced cultivated meat to the world, we predicted it would take 10 years to create a consumer product. Now, almost exactly 10 years later, we have a consumer product that we can start making in larger quantities and that we can start serving to consumers in Singapore, pending regulatory approval” said Mark Post, co-founder and Chief Scientific Officer of Mosa Meat.

Chef Hans van Wolden said: “When I first tried a Mosa Burger as part of the internal development team, I was blown away by the beefy taste and the amazing mouthfeel of the beef fat. It gave me goosebumps. I genuinely believe this new way of making beef can delight connoisseurs and casual beef lovers alike, while enjoying the positive benefits of cultivated beef from a sustainability perspective. I am excited to work with the Mosa Meat team to make future versions even better. 


Mosa Meat is a global food technology company pioneering a cleaner, kinder way of making real beef. Our founders introduced the world’s first cultivated beef hamburger in 2013, by growing it directly from cow cells. Founded in 2016, Mosa Meat is now scaling up production of the same beef that people love, but in a way that is better for people, animals, and the planet. A diverse and growing team of 165 food-loving problem-solvers, we are united in our mission to fundamentally reshape the global food system. Headquartered in Maastricht, The Netherlands, Mosa Meat is a privately held company backed by Blue Horizon, Bell Food Group, Nutreco, Mitsubishi Corporation, Leonardo DiCaprio and others. Follow Mosa Meat on Facebook, LinkedIn, Twitter and Instagram or visit to learn more about why people #cravechange.

For more information, reach out to

Visual assets from the event will be loaded here by 17:00 CET on May 8th

The general Mosa Meat press kit is here:


Chef Hans is a Dutch 2-Michelin star chef who converted an old farmhouse outside Maastricht into his restaurant Brut172. Previouslyhe was the chef owner of 2-star restaurant Beluga in Maastricht and has been featured on TV shows like MasterChef and Snackmasters. He has formally joined Mosa Meat’s product development, sensory evaluation and recipe formulation team to complement Mosa Meat’s internal team of food scientists.


Tim van de Rijdt
Mosa Meat

GlobeNewswire Distribution ID 8834249

Dorma Central Municipal Environmental unit screens 710 food vendors

The Dormaa Central Municipal Environmental Health Unit has screened 710 food vendors to prevent the incidence of infectious diseases like Typhoid fever and hepatitis for the health and safety of residents in the municipality.

Typhoid fever and hepatitis remained two commonest contagious diseases among food vendors and consequently a dangerous health hazard to the consuming public, especially consumers of wayside food, Mr Justice Owusu Ansah Pobee, the Municipal Environment Health Officer has revealed.

Speaking in an interview with the Ghana News Agency (GNA) at Dormaa-Ahenkro in the Dormaa Central Municipality of the Bono Region about the core functions of the Unit and the issuance of certificates to food vendors, Mr. Pobee explained the Municipal Assembly contracted a laboratory technologist to partner a medical doctor to screen them last year.

He said the essence was to determine whether some of them carried any communicable disease so that the necessary steps would be taken to prescribe cures for them in the interest of the public.

After receipt of the report from the laboratory technologist, the medical doctor subsequently prescribed suitable medication for the treatment of those food vendors who had peculiar diseases including typhoid and hepatitis, Mr Pobee stated.

He said after the screening exercise, those without any contagious disease were issued with certificates to operate.

Mr. Pobee said the exercise was supposed to be conducted every six months because of the sensitivity of the subject, bothering on diseases, people’s health and food vending being a major public health concern.

He said court summons were served on persons who refused to heed the invitation to participate in the screening exercise to let them answer for their actions.

Mr. Pobee cited ‘recently a man who operates tomato processing on small scale at Dormaa-Ahenkro was stopped from operating and later invited to respond to queries because of operating in unhygienic environment’.

He said the Unit cautioned such businesses, irrespective of their size, to operate in a clean environment but when they proved unyielding, court action was instituted against them.

Source: Ghana News Agency

Report suspicious characters to law enforcement agencies, NCCE urges citizens

Mr Samuel Atando Akolgo, the Garu District Director of the National Commission for Civic Education (NCCE) has called on residents of the area to be on the lookout and report any suspicious characters to the law enforcement agencies for investigations.

He said the activities of terrorists and violent extremists from the Sahel Region were a threat to the Garu District, which is a border area and there was the need for the citizens to collaborate with the security agencies to prevent any spillover.

Mr Akolgo was speaking to some identified groups in Garu in the Upper East Region as part of awareness creation and sensitisation project dubbed, ‘Preventing and Containing Violent Extremism (PCVE)’ being implemented by the NCCE and sponsored by the European Union.

Mr Akolgo explained that in recent years there was hardly any day without news on the threat of violent extremism and terrorism or actual occurrences of the violent extremism and terrorism in the West African Sub-Region.

He said countries surrounding Ghana and the coastal states bordering the Gulf of Guinea had recently either witnessed attacks or identified the presence of terrorist groups and their activities within their jurisdictions.

This, Mr Akolgo said, threatened the territorial integrity of every nation and had negative consequences on the development and the lives of the citizens especially the vulnerable and Ghana must be on guard.

The District Director said peace, stability and tranquility were key elements of driving sustainable development of the country, but stakeholders must work to prevent the infiltration of extremists into the country which had the tendency to destabilise the progress made so far.

He explained that the project was aimed at engendering peace, tolerance, and participation in the fight against violent extremism while also engaging the citizenry on the need to promote social cohesion and peaceful coexistence.

It also focuses on empowering the citizens to be security conscious and to volunteer information to the security agencies on suspicious characters to foil possible attacks.

Mr Akolgo stressed on the need for peaceful coexistence and inter-faith tolerance and added that adhering to such positive practices would help prevent triggers of violent extremism and radicalization and help find ways to prevent the youth from joining such extremists’ groups.

The sensitisation which involved women and youth groups among others took place at separate locations including Garu-Tanglego, Garu-Natinga, Nisbuliga, Bugwia, Kpalsak, Dabila and Kpatibuar communities.

Source: Ghana News Agency

Nationwide survey on NCDs to begin in June

Ghana will from June this year conduct a nationwide Non-Communicable Disease (NCD) risk factor Assessment Survey (STEPS) to establish a baseline on the prevalence of NCDs across the country.

The WHO-STEPS survey is expected to provide information, which will better guide planning, monitoring, and evaluation efforts at NCD prevention.

It will be conducted in all 16 regions with a sample size of 5775 in 385 enumeration areas.

Mr Baffour Awuah, Director, Technical Coordination, Ministry of Health (MoH), who was speaking at the opening of a five-day workshop for data collectors of the STEP survey in Ghana, said the workshop would offer training on best ways to derive information on the risk factors of NCDs among the public.

It was organised by the World Health Organization (WHO), Ghana Health Service (GHS) and the Ghana Statistical Service (GSS) with funding from the United Kingdom Foreign Commonwealth and Development Office (UK-FCDO).

Mr Awuah said the workshop would develop strategies and interventions on how to measure and reduce the severity of the risk factors such as unhealthy lifestyle, tobacco use, harmful use of alcohol, and physical inactivity associated with Non-Communicable Diseases.

He said unhealthy lifestyles such as tobacco use, and alcohol consumption were prevalent within the middle belt of Ghana and contributed significantly to the prevalence of NCDs.

The Chief Director stated that the lack of access to healthcare services and inadequate public health interventions had exacerbated the burden of NCDs in the middle belt and urged the public to check their health status regularly.

Dr Patrick Kuma-Aboagye, Director General, Ghana Health Service (GHS), said the survey would provide crucial information to guide decision making to better address NCDs risk factors.

It would also provide an opportunity to better control NCDs as the country strived to achieve Universal Health Coverage (UHC).

‘The Ghana Health Service as the lead public health agency in Ghana considers the implementation of the WHO STEPS Survey as a critical tool to implementing our mandate,’ he said.

The WHO Ghana Team Lead, Communicable and Non-communicable Disease (UCN), said NCDs had changed the world over the last 20 years as it had become the leading cause of death in most countries, resulting in 200 million premature deaths among people aged between 30 to 70 years in developing countries.

She said Africa had a double tragedy as communicable and non-communicable diseases were causing deaths at a high rate.

She explained that the survey would involve three stages of data collection.

The first will be data collection on demographics and housing information, diet, physical activity, tobacco use, alcohol consumption, history of blood pressure, diabetes, history of total cholesterol, cardiovascular disease, lifestyle advice, breast cancer screening of women, mental and oral health.

During the second stage, selected household members will undergo physical measurements such as pulse rate, weight, height, waist and hips circumference.

For the last stage, onsite blood samples would be taken to test for total cholesterol, high density lipoprotein, and fasting blood sugar.

Urine samples would also be taken and transported to a laboratory to test for sodium and creatine levels.

Source: Ghana News Agency

Ablekuma North Assembly undertakes clean-up at Odorkor Market

The Municipal Environmental Health and Sanitation Unit of the Ablekuma North Municipal Assembly has undertaken a clean-up exercise at Odorkor Market and its environs in Accra.

It was organised in collaboration with the office of the assembly member of the Odorkor Electoral Area, Mr Ishmael Quao to improve drainage and solid waste management in flood-prone settlements.

The Environmental Health Officers of the Assembly and the inhabitants of the area cleared rubbish, desilted choked drains and removed refuse in the surroundings.

The Assembly is one of the 17 assemblies implementing the Greater Accra Resilient and Integrated Development (GARID) Project, a social behavioural change campaign to address flooding of the Odaw Basin.

It is a joint project of the Ministry of Works and Housing, Ministry of Sanitation and Water Resources and the Ministry of Local Government, Decentralization and Rural development undertaken in partnership with Greater Accra Regional Coordinating Council.

Mrs Harriet Krakue, the Municipal Environmental Health Officer of the Assembly said the exercise was to stem the wave of flooding incidents in the area in anticipation of the rains to meet the objective of GARID.

‘Accra is a low-lying area including Ablekuma North and that freeing the drains and gutters of filth will help curb the incident of flooding,’ she stated.

Mrs Krakue said under the GARID Project the Assembly had received the requisite equipment to enable it to achieve the intended objective in the area.

She said the exercise would be carried monthly to ensure mitigation of flooding in the municipality and urged households to register with accredited waste management services for regular picking of their waste to forestall indiscriminate littering of refuse.

Mrs Krakue said the Assembly was putting plans in place to gradually expand the gutters and drains to contain the volume of running water during the raining season to reduce the magnitude of the flooding incident.

Mr Quao on his part said his office would continue with the organisation of the clean-up exercise while monitoring the sanitation situation in the electoral area.

Source: Ghana News Agency