ServiceMax Acquires LiquidFrameworks to Advance Field Service Management Solutions In the Energy Sector

Brings purpose-built field service management solution and domain expertise to meet unique challenges in oil and gas, industrial and environmental service

PLEASANTON, Calif., July 15, 2021 /PRNewswire/ — ServiceMax, the leader in asset-centric field service management, today announced it has signed a definitive agreement to acquire LiquidFrameworks, a leading mobile field operations management solutions company specializing in the energy industry, from Luminate Capital Partners, a private equity firm investing in growth and enterprise software companies. The acquisition enables ServiceMax to expand its field service management solutions to meet the unique challenges of the energy sector.

As the market continues to pressure the oil and gas industry to become more capital efficient, oilfield service providers must transform their legacy field operations management processes to digital systems. Whether working long rotations on an offshore platform with limited connectivity or turnarounds in a refinery, Field Technicians in this industry are responsible for delivering service to the customer along with operating new digital systems aimed at maintaining assets, improving productivity, and growing revenue. The acquisition will better position ServiceMax to meet the demand for digital service execution in this industry while expanding ServiceMax’s product portfolio and go-to-market channels.

“ServiceMax is committed to doing all we can to help companies keep critical assets – and the world – running. Strengthening our customer offerings in the energy sector is core to that commitment,” said Neil Barua, CEO, ServiceMax. “Combining ServiceMax’s modern field service platform with LiquidFrameworks’ industry expertise better equips us to provide oil and gas companies with the tools they need to ensure consistent, reliable service, and maximize asset performance.”

“ServiceMax’s history of innovation has been transforming field service organizations for over a decade,” said Travis Parigi, Founder and CEO, LiquidFrameworks. “The combination of LiquidFrameworks field-first, energy-specific offering, with ServiceMax’s asset-centric field service suite will be unparalleled in the market. We are committed to helping companies realize the promise of digital transformation.”

“We are proud of LiquidFrameworks’ growth and development over the course of our investment partnership, as the company delivered a differentiated, mission-critical SaaS offering that helped customers in the oil, gas, and industrial services industry react quickly and efficiently navigate the digital transformation journey,” said Hollie Haynes, Managing Partner at Luminate. “We are thrilled to see the company continue to support its customers through this combination with ServiceMax, further extending its competitive differentiation across the field service management landscape,” noted Mark Pierce, an Operating Partner at Luminate who has served as Chairman of LiquidFrameworks since the Luminate investment.

AGC Partners is acting as financial advisor and Kirkland & Ellis LLP as legal advisor to LiquidFrameworks and Luminate.  Centerview Partners is acting as financial advisor and Ropes & Gray LLP is acting as legal advisor to ServiceMax.

About ServiceMax
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. For more information, visit

About LiquidFrameworks
LiquidFrameworks is a leading provider of cloud-based, mobile field operations management solutions serving the energy, industrial and environmental services industries. LiquidFrameworks’ FieldFX® solution provides companies with numerous benefits, including increased and accelerated revenue capture, increased cash flow, improved contract compliance, increased invoice accuracy and improved customer responsiveness. LiquidFrameworks is based in Houston, Texas. To join the conversation, follow @LquidFrameworks on Twitter.

About Luminate Capital
Luminate Capital Partners is a private equity firm investing in growth software companies. Luminate partners with management teams to provide capital to drive strategy, growth, and operational improvements. Luminate’s portfolio of market leaders has also included AMTdirect, AutoQuotes, Axonify, Compliance & Risks, Comply365, Conexiom, Fintech, LiquidFrameworks, MSI, Oversight Systems, PDI, Quantivate, StarCompliance, and Thought Industries. For more information, visit

Media Contacts

For ServiceMax:

For LiquidFrameworks:
Emily Rhodes

For Luminate:
Chris Tofalli
Chris Tofalli Public Relations

Thousands Flee Attacks by Armed Groups in Eastern DRC

GENEVA – The U.N. refugee agency says a series of attacks by armed groups in the eastern Democratic Republic of Congo has forced nearly 20,000 civilians to flee for their lives.

More than 100 armed groups, such as the Ugandan Allied Democratic Forces, have been terrorizing communities in the eastern DRC for decades.

On May 6, Congolese President Felix Tshisekedi launched a state of emergency in North Kivu and Ituri provinces. Following that declaration, peoples’ hopes were raised that violence would end and law and order would be established in the region.

However, U.N. refugee agency spokesman Babar Baloch says armed groups are continuing to devastate civilian lives. He says there is little military presence in the area to protect people from the relentless attacks.

“Where civilians are on their own, then the armed groups get a chance to make a comeback and attack civilian lives,” said Baloch. “And that is why they have been going from town to town, villages to villages killing people, burning their houses, looting the houses, injuring the people as well.

The UNHCR says the Allied Democratic Forces have allegedly killed at least 14 people and injured many others around the city of Beni since June 22. Last year, the ADF reportedly killed 500 civilians in eastern DRC.

Over the past two years, nearly two million people in North Kivu province alone have been uprooted by insecurity and violence, according to the U.N.

In the aftermath of the current crisis, Baloch says the UNHCR and partners are helping local authorities register forcibly displaced families and respond to their needs.

“More than 100,000 people were assisted with emergency shelters in 2020 and almost 14,000 so far in 2021,” said Baloch. “But needs remain high as attacks by armed groups continue to displace people in the province, with many forced to flee multiple times.”

Baloch says women and children are particularly vulnerable and are being provided with shelter, relief items and cash. He says his agency’s resources are overstretched as the international community has not responded well to its appeal. He says UNHCR’s $205 million appeal to run its DRC operations this year is only 36 percent funded.

Source: Voice of America

Observers Worry Tigray Fighting is Shifting to Ethnic Conflict

NAIROBI – The conflict in Ethiopia’s Tigray region appears to be escalating, with reports that Tigrayan and Amhara forces are recruiting more youths to fight in the country’s north. Aid agencies are warning that a drawn-out war in Ethiopia would cost thousands more lives and worsen food insecurity.

Local media reports forces from Ethiopia’s Amhara, Oromia and Sidama region are mobilizing to attack Tigrayan forces, a few weeks after Ethiopia’s government declared a unilateral cease-fire in the country’s north.

Many now fear the fighting in Tigray may turn into an ethnic conflict.

“In the last three-four days, the fighting is over there. The TPLF wants to go back and take some of those lands which belonged to the Amhara, which were taken in the last 27 years. So it seems the Amhara are resisting and fighting back there. So things are not really that great in terms of talking about the suffering of the people there,” Obang Metho who heads the Solidarity Movement for New Ethiopia, an organization fighting for social justice told VOA. Metho says the fighting is concentrated at the Tigray-Amhara border.

The disputed territories are the Welkait, Tegede, Humera, Telemte and Raya districts. The Amhara claim the land was taken from them when the Tigrayan People’s Liberation Front took control of the national government in 1991.

Amhara, the second biggest ethnic group in Ethiopia, took over some disputed areas between the two federal states in the north of the country last year.

This week, the government in Addis Ababa, led by Prime Minister Abiy Ahmed, threatened to end its cease-fire, blaming Tigray rebel forces for provocation.

Ethiopian political commentator Befekadu Hailu says the conflict between the Amhara and Tigray needs a political solution.

“Since Ethiopian politics is shaped by ethnicity and regions are named after ethnic groups, it sounds like the ethnic groups are fighting,” Hailu told VOA. “So very distinct, the Tigray regional state has its own militia force and Amhara regional state has its own militia. So these militias are receiving instructions from their regional governments and they are fighting because they are instructed by their political leaders. So it’s not some random and communal driven conflict but it’s a politically driven one.”

Fisseha Tekle, an Ethiopian researcher for rights group Amnesty International, says civilians are caught in the latest fighting in the north and security forces are carrying out discriminatory arrests.

“The situation remains dire and the conflict seems to escalate this week. But what follows is that since the withdrawal of the Ethiopian national defense force in parts of Tigray, there has been a wave of arrests and detention targeting Tigrayans in Addis and out of Addis. So we have spoken to family members, lawyers and friends of those people who are affected. So it shows that Tigrayans are being targeted by Ethiopian security forces,” Tekle said.

The Tigray conflict has driven some 50,000 people into neighboring Sudan and caused a hunger crisis affecting millions. The region is largely cut off from the rest of the country and aid agencies are struggling to access the area to provide needed humanitarian and medical assistance.

Source: Voice of America

Somalia Sends First Non-runner to Tokyo Olympics

MOGADISHU, SOMALIA – Somalia is sending two athletes to compete at the Tokyo Olympics, and they include the country’s first non-runner — female boxer Ramla Ali.

The Somali Olympic team officially departed for the Tokyo Games on Friday, after President Mohamed Abdullahi Farmajo bid them farewell.

The head of state and senior sport officials urged the team to compete successfully while proudly flying the Somali flag.

Middle-distance runner Ali Idow will compete in the 800-meter race following two years of intense training with professional athletes such as Mo Farah of Britain and Ayanle Suleiman of Djibouti in the Ethiopian highlands.

Idow will join the first Somali Olympic boxer, Ramla Ali, who has trained in London and is already in Tokyo.

Mohamed Abdow Hajji, the head of the Somali Olympics committee, says he is happy to see Ali qualify. He says the committee is attempting to train other athletes outside long-distance running, which is so popular in Horn of Africa nations.

He says sending a middle-distance runner and boxer to the 2020 Tokyo Games is a first step toward sending more athletes in various categories to future Olympic Games.

Sports minister Hamza Saed Hamza says the government is working to upgrade Somalia’s athletic facilities, such as stadiums for training, to help improve athletes’ results.

Somalia has never won an Olympic medal in any sport. Idow and Ali hope to make the country proud in the Games that kick off July 23.

Source: Voice of America